WOW, YOU’RE EVEN READING THE SHOP GUIDE!
ABOUT THIS COMPANY
First off, thanks for finding us. We really appreciate it when people spend some time on our site and the fact you’re reading this section means you must like what you’ve found! We are based in the lovely seaside resort of Weston-super-Mare, England, within a stone’s throw from the beach. HOUNDWORTHY isn’t really a typical dog accessories company. You’ll notice that we truly aren’t into the “hard sell” and we steadfastly refuse to put lame stuff in our shop. Instead, we offer our customers only top notch goods that we believe are worthy of consideration… quality items that are designed well, work well, and either have a great story behind them or are capable of helping you create your own great stories. HOUNDWORTHY filters out the worthwhile from the ‘so what’, bringing superbly designed canine gear to dog lovers worldwide. Our company is constantly evolving but we promise to stick to our guns in terms of quality control – if it isn’t worth your time, we simply won’t present it to you. It’s how we’d wanna shop. Enjoy!
ABOUT THE FOUNDERS
HOUNDWORTHY was launched by Morgan Cummins & Jo Holdaway in 2013. We are both creative professionals with backgrounds in advertising & design. This company is very much an extension of our own hound-appreciating lifestyles. We created HOUNDWORTHY because we realised there was a serious lack of authenticity when it came to shopping for your dog, and nobody was talking about the things we care about. Finding worthwhile, meaningful goods for dogs was harder than it should be, and for people who would rather be out there enjoying life, instead of sitting inside, endlessly Googling to find a well-crafted collar or dog coat or whatever, well… we figured we could change things for the better. We hope you like what we’re doing. We LOVE what we’re doing!
Measuring Your Dog
Like humans, dogs vary in size and physique. Even within individual breeds, there are many variations in size. There are no standard sizes in the pet industry. Each manufacturer adheres to their own sizing range for their own products. These are guidelines only!
Neckwear and apparel is sized according to the actual measurements of the garment, so unless specified otherwise in the listing, be sure to allow a bit of extra space for comfort. If any of your measurements are toward the larger end of the size range, you may want to choose the next size up. Also for heavy coated dogs, a larger size may be required, especially in the cold seasons when their coat tends to be thicker. Please measure carefully before purchasing and email us if you have any questions about fit. All of our goods are measured in centimetres (cm). Unless otherwise noted, the measurements on all our dog coat listings refer to the back measurement.
The three basic measurements of a dog’s body are BACK, CHEST and NECK.
BACK measurement is the length of your dog’s back. Measure along the top of the spine from the high part of the back between the shoulders, where the neck joins the body, to the base of the tail where the tail joins the body.
CHEST measurement is taken all the way around the biggest part of your dog’s ribcage. Measure just behind the shoulders down and around just behind the front legs and back up to the starting point.
NECK measurement is taken at the place where your dog’s collar would naturally rest. You need to ensure you measure a complete circle around the animal’s neck. For collar sizing the general rule is to take the dog’s actual neck measurement and add approximately 5cm (or 2 inches) to get your collar size. A properly fitting collar should allow you to slip two fingers easily underneath, between the collar and the dog’s neck.
Do not measure the length of your dog’s old collar to determine your dog’s neck size as this is not an accurate way to measure your dog’s actual neck circumference. Also do not measure your old collar by laying it out flat, as this does not accurately determine the size required when worn around a dog’s neck.
HOUNDWORTHY COLLAR SIZING
Our Size & Fit collar measurement ranges outlined on each product listing refer to the approximate measurements that a specific collar size (XXS, XS, S, M… etc) will usually fit within. These measurements are provided as guidelines only. Due to the differences between fur types, breeds, and individual body mass index (body fat) some degree of variation can be expected between individual animals, even within the same breed, so measuring your animal is vitally important before you select a collar size. Please get in touch to discuss your requirements before you place an order for a personalised collar.
If your dog’s neck measurement is within 1-2cm of the minimum or maximum range for a collar size please message us and we’ll help you select the most appropriate size for your dog. We re-iterate, this is especially important if you are adding your dog’s name to the collar.
***VERY IMPORTANT: Once a collar has been personalised, the item is strictly non-refundable and not eligible for return or exchange (as stated in our Terms & Conditions). We will not accept a return for any reason on personalised goods. If choosing to personalise your collar or lead, we urge you to give us a call or email us before you place your order. Call 01934 415 277 or send a message to firstname.lastname@example.org
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Delivery & Returns
DELIVERY CHARGES FOR UK CUSTOMERS
To keep things simple, we have a relatively straight-forward shipping policy. We provide FREE DELIVERY on all UK orders over £80 (with a few exceptions – see below). For smaller orders (under £15) we also offer a reduced rate option on shipping depending upon the size of the item to be posted. Our standard delivery charge for UK orders is £5. If additional postage is required because of the size or shape of your parcel, we will contact you. Your goods will be shipped using either Standard or Express service, as explained below.
UK ORDERS UNDER £15
Standard Small (3-5 days) £3.00
Weekday Express (1-2 days) £8.00
Weekend Express (Saturday delivery) £15.00
UK ORDERS UNDER £80
Standard service (3-5 days) £5.00
Weekday Express service (1-2 days) £8.00
Weekend Express service (Saturday delivery) £15.00
UK ORDERS OVER £80
Standard service (3-5 days) FREE
Weekday Express service (1-2 days) £5.00
Weekend Express service (Saturday delivery) £15.00
UK DELIVERY SERVICES EXPLAINED
Standard service – Royal Mail 2nd Class on most items
Express service – Royal Mail 1st Class on most items
Larger goods such as dog beds will be shipped via a preferred courier of our choice – a signature is required.
We dispatch orders on working days only. Our working days are Monday to Friday. If you place an Express order on the weekend your order will be dispatched on Monday.
For Weekday Express service all orders must be received before 12pm GMT. Orders requesting Express service received after 12pm GMT will be dispatched the same day where possible, or the next business day. Your order will be sent using Royal Mail or a courier of our choice. We will always do our best to get your order out as fast as we can but cannot guarantee next day service if your order was received after 12pm GMT. PLEASE NOTE: Weekday Express delivery does not apply to personalised goods.
For Weekend Express service, your order must be received by 12pm GMT (Friday only) for delivery next day (Saturday only). Any orders received on a Saturday for next day delivery will be despatched on Monday and will be considered Weekday Express orders. If you have any questions please email us. PLEASE NOTE: Weekend Express delivery does not apply to personalised goods.
Express service delivery time is not applicable for the Highlands, Islands and outlying areas, where delivery will be 2–3 working days.
OVERSIZED ITEMS: There are various items in our collection that require additional postage due to their size and weight. Presently this includes all Cloud 7 dog beds, in all sizes, all framed art prints & all blankets. For the UK, this extra charge is between £10-£40 depending on which courier is used. Please contact us at email@example.com before you complete your order at the checkout. We’ll do our very best to get it to you as cost-efficiently as possible, but please be advised that the courier charge for sending these particular items is higher than our standard delivery charge.
DELIVERY CHARGES FOR INTERNATIONAL CUSTOMERS
We welcome International customers and over half our orders are destined for countries outside the UK. Again, to keep it simple, the following charges apply to all orders placed from outside the UK. All parcels shipped via our preferred courier service.
Standard service delivery charge for EU orders is £10
Standard service delivery charge for rest-of-the-world orders is £13
Delivery times can vary depending upon destination country so allow up to 15 working days for receipt of your goods. Import duties are solely the responsibility of the buyer and HOUNDWORTHY will not be responsible for any import taxes or other charges arising from your purchase.
Please contact us before you place your order if you want tracked/signed for delivery – this can be arranged but may incur additional charges.. Where applicable, all additional postage fees must be settled before we can dispatch your goods.
OVERSIZED ITEMS: There are a few items in our collection that require additional postage due to their size and weight. Presently this includes all Cloud 7 dog beds, in all sizes, and all framed art prints and all blankets. Depending on where the item is being sent, this extra charge is between £30-£80. HOUNDBOX orders may require additional postage depending on options selected (due to additional weight of the contents). Please contact us at firstname.lastname@example.org before you complete your order at the checkout. We’ll do our very best to get it to you as cost-efficiently as possible, but please be advised that the courier charge for sending these particular items outside of Europe is higher.
ODD SHAPED PARCELS: It’s pretty rare, but occasionally we receive orders where the products selected are of mixed shapes and weights, which in some instances creates a parcel size that does not fall within our normal International delivery charge parameters. Whilst we will try our best to find an affordable way to get them to you, we reserve the right to cancel any order that exceeds our stated delivery charge. A surcharge may apply, and we will notify you via email as to your options.
ORDERS TO SWITZERLAND: For some insane reason, shipping to Switzerland is inordinately costly. And try as we might, we can’t seem to find a way around it! Please be advised that we will apply a surcharge of £10 on top of our usual standard service charge for EU orders of £10 (total to be paid will be £20). An additional request for payment will be emailed to you via Paypal and your order will be dispatched upon payment of this extra £10 delivery charge.
DELIVERY CHARGE CORRECTIONS
Occasionally an order may go through our website and complete the transaction payment process but for one reason or another, an incorrect delivery charge is applied to the order (or not applied at all). When this happens we will email you to let you know there was a delivery charge issue on your order and if any additional payment is due. We reserve the right to correct delivery charge errors (up to and including refusing the order) before dispatching any goods. We will send you a payment request via Paypal which you can use any card to pay the outstanding fee – once settled we will dispatch your item immediately.
DELIVERY CHARGES FOR PROMOTIONAL OFFERS
From time to time we offer free delivery for UK or International orders (or both). For the vast majority of orders we will send your items free of charge if the order meets the minimum order value requirement for the published promotion, and falls within our normal delivery parcel size and weight standards. If your order exceeds the weight and size limits for parcels (Up to 2kg, standard small parcel size as per Royal Mail) or the total shipping cost exceeds £13, then we may request you pay for any excess delivery fees where due. You will still receive the free delivery discount (£5 for UK orders, £10 for EU orders, £13 for International orders) but any excess will need to be paid before we will dispatch your parcel. We will notify you via email in these circumstances. We reserve the right to withdraw this offer at any time, or cancel your order prior to dispatch.
NO EXPRESS DELIVERY ITEMS
Certain goods on this site are only available on a longer delivery schedule because of the nature of how they are produced. Some of our collars are made to measure, and only produced as and when the order is received. These are not “shelf stock” items. Personalised items are bespoke items and thus take longer than normal to fulfil. We’ll do our darnedest to get you your goods pronto, but it would be unrealistic to promise these types of items in Express service time. Thanks for your understanding!
If you are not 100% satisfied with your purchase you can return it for an exchange or refund, provided it is within 30 days of receipt of your order and in saleable condition. After 30 days from the date of purchase, returned items will be assessed on a case by case basis to determine cause of failure, if any applies. Faulty items will either be replaced or refunded as appropriate to the circumstances. Products purchased as gifts can only be refunded to the original purchaser. Personalised or customised items are non-refundable. If you decide to return an item, the cost of return is your responsibility and HOUNDWORTHY will not refund you the cost of return postage (unless otherwise agreed).
Many of our products are made by artisans and skilled craftspeople in small quantities; minor variations in manufacturing detailing can be expected in some products, and we believe it often adds to the character of these interesting items. From time to time some products are subject to minor design changes to improve their overall construction or performance. We reserve the right to alter our products (particularly leather goods) where we deem the changes are necessary to improve them, but these minor changes do not affect stated sizing nor fit, as described in the product listing on the website. As such they are not acceptable reasons for return on the basis of manufacturing fault. However, if you think your product has a serious problem, please contact us and we will assess whether or not the product has suffered a manufacturing fault. Items that are damaged as a result of usage are not considered to be faulty. Due to the nature of dog accessories, and their intended usage, we are not able to accept returns nor exchanges for any reason after 90 days from the date of purchase.
Please note that Vintage Finds are not considered new goods and are sold as is; all items in this section are pre-used and will not be considered as Faulty Goods for any reason. Condition of each item varies and the degree of wear or patina of age is different from piece to piece. Please contact us if you want to know further details about a particular item before you place your order. Vintage goods are non-returnable so please be sure before you buy!
HOW TO MAKE A RETURN
Please send an email to email@example.com and we will guide you through the process for returning your goods. All goods must be returned to us in undamaged, unused condition so please take care to package them well. We recommend you include a short note with your name and the reason for your return or exchange. We cannot be responsible for returned goods lost in transit so please insure your returned items for your own peace of mind. Please allow 2-3 weeks for processing.
Please return your goods to:
29b Clarence Road North
The Coach House
Weston Super Mare
We’ve worked really hard to provide high quality goods that we believe are worthwhile. However, should you wish to exchange your goods you may do so within 30 days of ordering. As long as the item is in “as new” condition, HOUNDWORTHY will accept it and replace your purchase with a product of your choice, refunding any difference in price or taking additional payment. To cover the additional postage & packaging we charge a re-stocking fee of £4.00 for all products valued at under £80. Anything over this amount will be charged £5.00 to cover the cost of additional postage & packaging.
Due to the nature of dog goods and their intended usage, we are unable to provide exchanges for goods that we deem to have been used, no matter how lightly. Please keep this in mind when considering your request for exchange. Please note personalised or customised items are non-exchangeable.
We are not responsible for lost parcels due to delivery address errors entered during checkout. Please ensure you double check your address details before your submit your order. The address you provide is the one that will go on the label!
HOUNDBOX is available for international orders but only as single boxes. Orders containing multiple boxes will incur additional delivery charges. Depending on the options selected, some orders will require additional postage due to the increased weight of your HOUNDBOX. Our Standard Service Rest Of The World Charge of £13 will be applied to all orders coming from outside the UK. We will contact you to notify you of any additional postage required on your order.
Payment & Processing
HOUNDWORTHY ACCEPTS MAJOR CREDIT CARDS FOR ALL ONLINE TRANSACTIONS
We use a very secure payment system called Stripe. Our customer’s peace of mind is very important to us so we ensure that all personal details are processed using a secure server, and no card details are retained after your transaction is completed. You may pay for your purchase with any major credit card including Visa, Mastercard or American Express and you will receive confirmation of successful payment via email. Or if you prefer, you can also pay with PayPal. With either option, you can be confident in your purchasing with us as we do not store any sensitive data and both systems are very reliable.
PAYMENT BY PAYPAL
We offer PayPal as an option because we believe it’s also a very safe way to buy goods online. Simply follow the instructions on the checkout page. PayPal is a reputable and widely accepted international secure payment service used by millions of people every day for purchasing goods online. If we can trust it, trust us, you can trust it! You can pay for your purchase via PayPal using any major credit card including Visa, Mastercard or American Express and you will receive confirmation of payment via email.
PAYMENT BY BANK TRANSFER
Should you wish to do so, we are also able to accept payment via direct bank transfer, but goods will not be dispatched until funds are received. Email firstname.lastname@example.org if you wish to pay via bank transfer.
PROCESSING YOUR ORDER
We try to process all orders within 24hrs of receiving them, however there are occasions where this will vary. If your order is received by 2pm, we’ll do our best to dispatch it the next working day.
Terms & Conditions
The following explains our responsibilities regarding your order with us, and how your transaction will be handled. It’s a lot of legalese that isn’t overly fun to read, but is important for you to understand these terms & conditions when you shop with us.
These Terms and Conditions of Trade are the terms on which HOUNDWORTHY LTD located at 29b Clarence Road North, The Coach House, Weston Super Mare, United Kingdom provide merchandise (“Goods”) to you (“You”/”Your”) as a consumer via our web sites, including, without limitation:
- houndworthy.com; and any additional shopping sites that we may create from time to time to purchase product and also as a resource for information and entertainment (collectively the “Web Sites”).
1. INFORMATION ABOUT US
1.1 We are HOUNDWORTHY LTD trading as a company registered in the United Kingdom under registration number 8515178. Our registered address is Laurel House, 1 Station Road, Weston Super Mare, North Somerset BS22 6AR, United Kingdom
1.2 If you have any questions, complaints or comments about this website then You may contact Us as follows:
0 1934 415 277 (for UK customers) *
+44 1934 415 277 (for customers outside the UK) *
HOUNDWORTHY LTD, 29b Clarence Road North, The Coach House, Weston Super Mare, BS23 4AW, United Kingdom
*Please note that calls to this number are subject to a charge.
Lines are open Monday through Friday 9am to 6pm GMT. Lines are closed, weekends, Christmas Day, Boxing Day, New Year’s Day and all other public holidays.
1.3 Our VAT number is 162981192
2. OUR CONTRACT
2.1 Your order (“Order”) constitutes an offer to Us to buy the Goods you select via your Order on the Web Sites. All Orders are subject to availability and acceptance by Us. We will send You an email acknowledging receipt of Your Order. Please note that this does not constitute acceptance by Us. The contract for purchase of the Goods is agreed and accepted by Us only when We send You an email dispatch confirmation.
3. REGISTRATION, PASSWORDS AND SECURITY
3.1 You have the option to open an account via the Web Sites to place Orders. On registration of an on-line account, You will select a Password and User Name that You can use to access Your on-line account.
3.2 You are responsible for maintaining the confidentiality of Your Password and User Name and are responsible for all activities that occur under them. We do not have the means to check the identity of people using the Web Site and will not be liable where Your Password or User Name is used by someone else (unless such use is due to our negligence).
3.3 You agree to notify Us immediately of any unauthorised use of Your Password or User Name of which You become aware.
4. YOUR STATUS
If you are under 18 years old you are not authorized to make a transaction or register an account with Us on the Web Sites. By placing an Order through the Web Sites, You confirm that You are legally capable of entering into binding contracts and You are at least 18 years old. If you are not legally capable of entering into contracts, We are legally entitled to cancel the order with You and will not be obliged to supply the Goods.
5. PRICES AND DELIVERY
5.1 The price of the Goods is as stated on the Web Sites from time to time and as confirmed to You as part of the Order process when We confirm Our acceptance of Your Order to You (except in the case of obvious error). Prices shown are inclusive of UK Value Added Tax; French Taxe sue la Valeur Ajoutée; German Mehrwertsteuer and any other applicable taxes.
5.2 Prices are checked regularly. However, if We find the price has changed or that there has been a pricing error when We receive Your Order We will contact You and ask if You wish to proceed at the correct price. If You confirm that You do wish to proceed, then your confirmation constitutes a new Order to us and please remember that We will not be under an obligation to supply the Goods until We have sent You an email dispatch confirmation.
5.3 Goods will be dispatched by Royal Mail or a courier of our choice.
5.4 Prices shown on the Web Sites do not include delivery. Our delivery charges are as follows and will be confirmed to You during the Order process:
|Rest of World||£13.00||N/A|
5.5 We shall endeavour to dispatch the Goods to You as soon as possible after You place Your Order, normally within 2 working days if the Goods are in stock, and in any event within 30 days beginning on the day after You place Your Order. If We are unable to dispatch the Goods within that time We will email as soon as possible to let You know and give You an estimated delivery date and You will have the right to cancel Your Order and receive a full refund as set out in that email.
5.6 As soon as the Goods are delivered to You, You are responsible for them. If a parcel is damaged, please notify us via email email@example.com or by telephone (01934 415 277) by 5pm the next working day.
5.7 Payment for all Goods must be by credit card. We accept payment with PayPal or you may pay for goods using a direct bank transfer; however goods will not be despatched until payment has been received. Contact us via email to arrange for processing direct bank transfer payment.
5.8 At the point when We send You an email order confirmation, We will process the payment details You have given to us to take payment for Your order. If You have placed an order using PayPal, You will be charged as soon as the order is Confirmed. We will process payment for all the Goods including any back ordered Goods. Any back ordered Goods will be shipped when they are in stock. You may cancel Your order of back ordered Goods before the point of shipment by contacting Customer Services by email or telephone.
5.9 Orders: For Your security, when using a credit/debit card, the billing name, address and phone number must match that of the credit/debit card used for payment. We reserve the right to cancel any order that does not match these criteria.
6. RETURNS AND CANCELLATION
6.1 We want You to be happy with Your purchase from Us. If you are unhappy with the Goods in any way please contact us via email, telephone number or letter as provided above.
6.2 Nothing in these Terms and Conditions of Trade is intended to affect Your statutory rights. These rights include:
6.2.1 That any Goods supplied by Us will be of satisfactory quality, fit for their intended purpose, and will conform to the description given;
6.2.2 certain remedies if Goods are defective; and
6.2.3 except for customized Goods, a right to cancel within a specified period and receive a full refund even if they are not defective as is set out in paragraph 6.3 below.
6.3.1 If for any reason you are unhappy with Your Goods (other than customised, sale, reduced price or Goods during a promotional period), in addition to your statutory rights under the Consumer Protection (Distance Selling) Regulations 2000, we offer you the right to cancel Your Order and return The Goods to us for a full refund provided that:
(a) The Goods are received back at HOUNDWORTHY LTD; 29b Clarence Road North, The Coach House, Weston Super Mare, BS23 4AW United Kingdom within 30 days. These 30 days commence the date that we send an email to you confirming the Goods have been dispatched.
(b) You return the Goods to us in substantially the same condition in which you received them. You have a legal obligation to take reasonable care of the Goods while they are in your possession. Please include where possible the original packaging, labelling and a copy of your original invoice.
(c) If you decide to return the Goods, the cost of return is your responsibility and HOUNDWORTHY will not refund you the cost of return postage.
(d) The Goods are not customised, sale or reduced price Goods. This 30 day return offer does not apply to customised, sale or reduced price Goods. See section 6.3.6 for information about your cancellation rights under the Consumer Protection (Distance Selling) Regulations 2000 for these goods.
(e) Your right of return and cancellation set forth above is without prejudice to your local statutory right of cancellation.
(f) All refunds under the 30 day return offer will be made within 30 days of Our receipt of the returned Goods.
(g) If a bundled or promotional item is returned affecting the validity of the offer, your refund or exchange will be adjusted to reflect the fact that the promotional price is no longer valid.
6.3.2 The following cancellation rights apply to residents of Germany only:
Sie können Sie Ihre Vertragserklärung innerhalb von 14 Tagen ohne Angabe von Gründen in Textform (z.B. Brief, Fax, E-Mail) oder – wenn Ihnen die Sache vor Fristablauf überlassen wird – durch Rücksendung der Sache widerrufen. Die Frist beginnt nach Erhalt dieser Belehrung in Textform, jedoch nicht vor Eingang der Ware beim Empfänger (bei der wiederkehrenden Lieferung gleichartiger Waren nicht vor Eingang der ersten Teillieferung) und auch nicht vor Erfüllung unserer Informationspflichten gemäß Artikel 246 2 EGBGB in Verbindung mit 1 Abs. 1 und 2 EGBGB sowie unserer Pflichten gemäß 312e Abs. 1 Satz 1 BGB in Verbindung mit Artikel 246 3 EGBGB. Zur Wahrung der Widerrufsfrist genügt die rechtzeitige Absendung des Widerrufs oder der Sache. Der Widerruf ist zu richten an:
29b Clarence Road North, The Coach House, Weston Super Mare, United Kingdom
E-mail – firstname.lastname@example.org
Physical Returns of merchandise must be returned to:
29b Clarence Road North, The Coach House, Weston Super Mare, BS23 4AW, United Kingdom
Im Falle eines wirksamen Widerrufs sind die beiderseits empfangenen Leistungen zurückzugewähren und ggf. gezogene Nutzungen (z.B. Zinsen) herauszugeben. Können Sie uns die empfangene Leistung ganz oder teilweise nicht oder nur in verschlechtertem Zustand zurückgewähren, müssen Sie uns insoweit ggf. Wertersatz leisten. Bei der Überlassung von Sachen gilt dies nicht, wenn die Verschlechterung der Sache ausschließlich auf deren Prüfung – wie sie Ihnen etwa im Ladengeschäft möglich gewesen wäre – zurückzuführen ist. Für eine durch die bestimmungsgemäße Ingebrauchnahme der Sache entstandene Verschlechterung müssen Sie keinen Wertersatz leisten. Paketversandfähige Sachen sind auf unsere Kosten und Gefahr zurückzusenden. Nicht paketversandfähige Sachen werden bei Ihnen abgeholt. Verpflichtungen zur Erstattung von Zahlungen müssen innerhalb von 30 Tagen erfüllt werden. Die Frist beginnt für Sie mit der Absendung Ihrer Widerrufserklärung oder der Sache, für uns mit deren Empfang.
Ende der Widerrufsbelehrung
6.3.3 If Your Goods are faulty or do not meet the description given on the Web Sites, please contact us as soon as possible via email or telephone number as given above to arrange a return and replacement of Goods. If you require a refund, We will refund the value of your order for those Goods (including any delivery charges).
6.3.4 Please note that if You fail to take reasonable care of returned Goods, or fail to return the Goods to Us, We will be entitled to make a claim against you for any losses which we suffer.
6.3.5 Please note that We are unable to accept returns for customised Goods unless they are faulty.
Your cancellation rights under the Consumer Protection (Distance Selling) Regulations 2000
6.3.6 For all Goods other than customised Goods, consumers have a right under the Consumer Protection (Distance Selling) Regulations 2000 to cancel orders during the period of seven working days beginning with the day after the day on which You receive the goods. Customers outside the UK have fourteen (14) days to cancel orders under these rights. If you wish to rely on your statutory rights, You are required to cover the cost of returning the cancelled items to Us.
6.3.7 All refunds will be made within 30 days of notice of cancellation.
7. LIMITATIONS ON OUR LIABILITY TO YOU
7.1 Nothing in these Terms and Conditions of Trade shall:
7.1.1 exclude or limit Our liability:
(a) for fraud, fraudulent misrepresentation or our Gross negligence or the gross negligence of Our employees or agents;
(b) for death or personal injury resulting from Our negligence or the negligence of Our employees or agents;
(i) section 2(3) of the Consumer Protection Act 1987;
(ii) Articles 1641, 1386-1 and 2114-4 and seq. of the French Consumer Code; and
(iii) the German Product Liability Act.
(d) for any matter for which it would be illegal for us to exclude, or attempt, our liability.
7.1.2 restrict Your statutory rights (See 6.2 above).
7.2 Subject to paragraph 7.1 above, and unless prohibited by Your local statutory law, these Terms and Conditions of Trade shall not:
7.2.1 make Us responsible for any damage or loss caused to You where such damage or loss is not reasonably foreseeable to You and Us when You agree to these Terms and Conditions of Trade, including where the damage or loss results from Our breach of these Terms and Conditions of Trade; or
7.2.2 make Us responsible for any damage or loss caused to You where You are not entering into these Terms and Conditions of Trade as a consumer (as defined under Your local statutory law).
7.3 our aggregate liability to You for any loss or damage arising in connection with these Terms and Conditions of Trade shall be limited in respect of each claim to the purchase price of Your Order or Orders.
7.4 We are not responsible for any delay or failure to comply with Our obligations under these Terms and Conditions of Trade if the delay or failure arises out of any event which is beyond Our control. Such events shall include, without limitation, failure of infrastructure, government intervention, wars, civil commotion, hijacking, fire, flood, accident, storm, strikes, lockouts, terrorist attacks or industrial action affecting Us or Our suppliers.
8. DATA PROCESSING AND PRIVACY
9. ELECTRONIC COMMUNICATIONS
By using these Web Sites, You accept that communication with Us will mainly be electronic. We will contact You by email or provide You with information by posting notices on these WebSites. For contractual purposes, You consent to receive communications from Us electronically (to the most recent email address you have provided to us) and You agree that all agreements, notices, disclosures and other communications that We provide to You electronically satisfy any legal requirement that such communications be in writing.
10.1 We reserve the right to change or update these Terms and Conditions of Trade from time to time. Revised Terms and Conditions of Trade will be published on these WebSites and, where practical, We will endeavour to alert users to key changes via the homepage. In any case such changes and updates will not affect transactions in process resulting from an order placed before publishing such changes and updates.
10.2 If any of these Terms and Conditions of Trade are determined to be illegal, invalid or otherwise unenforceable by reason of law then, to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining Terms and Conditions of Trade shall survive, remain in full force and effect and continue to be binding and enforceable.
10.3 If You breach these Terms and Conditions of Trade and We take no action, We will still be entitled to use Our rights and remedies in any other situation where You breach these Terms and Conditions of Trade.
10.4 Please note that you are entering into an agreement with a UK company. These Terms and Conditions of Trade and any contracts based on them, are governed by and shall be construed in accordance with the laws of the UK and any disputes arising out of them shall be subject to the non-exclusive jurisdiction of the British courts. Notwithstanding the foregoing, nothing in these Terms and Conditions of Trade shall limit or exclude, or purports to limit or exclude, any statutory rights granted to you under local law (in particular consumer protection laws) which remain unaffected and in full force and effect.
We are located in the lovely county of North Somerset, England. We try to respond to all customer queries within 24hrs but occasionally it can take longer. You can reach us through the following:
0 1934 415 277 (for UK customers) *
+44 1934 415 277 (for customers outside the UK) *
HOUNDWORTHY LTD, 29b Clarence Road North, The Coach House, Weston Super Mare, BS23 4AW, United Kingdom
*Please note that calls to this number are subject to a charge.
Lines are open Monday through Friday 9am to 6pm GMT. Lines are closed, weekends, Christmas Day, Boxing Day, New Year’s Day and all other public holidays.
Privacy & Cookies
1. YOUR DATA
“your data” means any information about you which is personally identifiable, including, without limitation, your name, address, telephone number, email address, Registration Name, Password, where applicable, and other information from which you can be identified and which you may disclose to us or otherwise via the site at any time. This information is known as “personal information” because it is capable of identifying you as a living individual. Personal information is afforded certain protections under data privacy and other laws and you can be assured that your personal information will be handled at all times by us in compliance with such laws.
We may also collect information from you at the site that does not personally identify you, thought it may be unique or consist of or contain information that you consider personal. For example, we automatically collect the following information: clickstream information such as the address of the web site that you came from before visiting our site, which pages you visit on the site, what country you are browsing from and what default language your internet browser is set to, which browser you used to view the site and any search terms you have entered on our site. This information is anonymous meaning we cannot identify you personally.
2. COLLECTION OF YOUR DATA
We collect your data when:
2.1 you create an on-line account;
2.2 you place an order;
2.3 you make a complaint or enquiry or provide other feedback to us;
2.4 you place a comment on the site;
2.5 you submit an entry to a competition or prize draw; or
2.6 you disclose your data to us through the site at any other point.
3. USE OF YOUR DATA
3.1 We use your data to:
3.1.1 process the registration of your on-line account and maintain your on-line account;
3.1.2 process and complete orders you place via the site;
3.1.3 process and deal with any complaints or enquiries made by you;
3.1.4 monitor, develop and improve the site and your experience;
3.1.5 make comments available on the site;
3.1.6 where (and only where) consented to by you, to send you and keep you updated with information by email/post/telephone about existing and new services and special offers from us.
3.1.7 where (and only where) consented to by you, to send you information by email/post/telephone about products or services of selected third parties; and
3.1.8 where you are a prize winner, to publish or otherwise make available a list of prize winners.
3.2 To opt-out of receiving any information pursuant to paragraphs 3.1.7 or 3.1.8, you can:
i. amend your preferences accordingly in your on-line account;
ii. use the facility contained in any such communication; or
iii. email us at email@example.com stating your name.
Your request to be removed from our email list may take up to five (5) business days to become effective. Please note that you may receive emails that were already in process even though we have removed you from our list. Even if you are removed from our list, please know that if you place an order on our site we will send you an email confirmation.
3.3 your data will be held by us for so long as is necessary for the purposes for which it was collected, for the settlement of any potential disputes which may be raised or otherwise in accordance with legal requirements.
3.4 Please be aware that when you choose to post a comment review to the site, this and any personal data that you choose to include in it may be made available on the site and therefore be accessible to any visitor to the site. Please therefore think carefully about the content of your comment and only make available what you are happy for others to read.
4. PASSING ON YOUR DATA TO THIRD PARTIES
4.1 We may pass on your data to other parties as follows:
4.1.1 to our employees, agents and sub-contractors to administer your on-line account and orders and other parts of the services;
4.1.2 to third parties in the circumstances set out in Clause 3.1.8;
4.1.3 some general statistical information about the site user base, sales patterns, traffic volumes and related matters may be passed on to reputable third parties and cookies (see 6 below) and other web analytics may be collected and processed by a third on our behalf but these details will not include information personally identifying you;
4.1.4 we may disclose your data to the police, regulatory bodies or legal advisers in connection with any alleged criminal offence or where required by law;
4.2 we do not actually pass your data to third persons other than in the circumstances set out in 4.1 above. Any administration or correspondence under paragraph 4.1 (save in the case of 4.1.2) is conducted by us on behalf of third parties and they do not have any access to your data unless you yourself choose to contact them or give your consent to such third persons directly.
5. DATA SECURITY
5.1 We endeavour to take all reasonable steps to protect your data. All the data collected by us is stored on a secure server. The secure server software encrypts all personally identifiable information you input when you place an order before it is sent to us.
6.2 For more information on cookies and how to disable them, you can consult the information provided by the Interactive Advertising Bureau at www.allaboutcookies.org.
7. ACCESS TO AND UPDATING YOUR DATA
7.1 Where you are a registered on-line account holder, you may access and update your data contained in your on-line account. You must make sure that you update your data as soon as possible with any and all relevant changes.
7.2 If you would like to receive a copy of your data held by us, please email firstname.lastname@example.org
8. LOCATION OF AND TRANSFERS OF YOUR DATA
Your data may be held or accessed by HOUNDWORTHY LTD entities or its affiliates in Europe and the US in the course of providing the site and services to you. We also use third party providers in order to fulfil the purposes set out in paragraph 3 above who may be located in countries in Europe or in the US. In terms of any such transfers, we ensure that your data is transferred with relevant and appropriate contractual and other safeguards in place to ensure that it is kept secure and handled in accordance with relevant privacy laws. When you access or use this site, you consent to this transfer of your data on these terms.
9. OTHER LINKS
Please be aware that the site may link to other web sites that may be accessed by you through our site. We are not responsible for the data policies, content or security of these linked web sites and encourage you to review the policies on these other sites.
10. CONTACTING US
11. IF YOU’RE STILL READING THIS, YOU DESERVE A TREAT MORE THAN YOUR DOG EVER HAS
To be honest, we’ve only ever read a policy page like this because we had to go and create one for this website. Oh my god is it friggin’ boring. But hey, you did it, you made it, we survived. Go take the hound for a walk, you’ll feel much better. It works every time.
WHAT IS HOUNDBOX?
We think all great dogs deserve great rewards. They just do. HOUNDBOX makes choosing better treats for your dog easier. We were always running out of snacks in the house and one day we had a eureka moment. What if treats came to you? What if they were always arriving as if there was some cool treat fairy droppin’ off a load of them every month so that we never ran out? Well… that’s pretty much how HOUNDBOX was conceived. We went into our cupboards, figured out a list of the treats we know our dogs almost never reject, and we made a comprehensive list of the products we think are worth having in your pocket. HOUNDBOX is essentially a collection of our fave premium dog snacks, made by companies we know and trust, conveniently supplied to you in a handsome gift box we’re proud to put our name on.
HOUNDBOX AS A GIFT
Giving a friend or family member HOUNDBOX is simple. Enter a brief personal message in the space provided and we’ll include a card with your note in the first box. We’ll ensure the lucky recipients get their box within a few days of you placing the order. You can pimp your HOUNDBOX by adding a small gift item that is the perfect fit for a box of treats… one of our beautifully carved natural horn dog whistles. The whole package will be carefully gift-wrapped and presented with the same level of care and sophistication that we apply to everything we do.
HOUNDBOX is non-refundable and exchangeable only if all items are returned unused, in date, and still in saleable condition. We really hope you won’t want to send one of these awesome products back but if you do, please contact us at email@example.com so that we may discuss your concerns. You will be responsible for any delivery costs incurred returning the item, and we will not refund the original cost of shipping it out to you. We are not responsible for incorrectly supplied addresses or other personal details that you submit pertaining to your gift-order. Please ensure you have the correct recipient details before you confirm final payment.
HOUNDVOUCHER – PERHAPS THE BEST GIFT VOUCHER FOR DOG LOVERS, LIKE EVER
HOUNDWORTHY offers gift vouchers in various denominations. HOUNDVOUCHER gift certificates can be purchased or redeemed exclusively through our web store, where permitted by law.
Gift vouchers may be used in full or part payment. Vouchers may not be exchanged for cash nor will change be given for transactions. Vouchers will expire after 12 months of activation and any balance will be forfeited. HOUNDWORTHY is not responsible for any lost, stolen, or damaged vouchers.
All refunds on purchases made using a gift voucher will be re-credited to that voucher code, or a new one will be issued to replace it. Please note these conditions may be amended from time to time.